Privacy Policy

1. Introduction

Cafegency Insurance ("Cafegency," "we," "our," or "us") is an independent insurance company based in Greensboro, North Carolina. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, submit a quote request, or otherwise interact with us.

2. Information We Collect

We may collect the following categories of information:

• Contact information — name, email address, phone number, ZIP code and mailing address.
• Insurance information — current carrier, policy details, vehicles, drivers, and coverage history you provide.
• Device and usage data — IP address, browser type, referring URL, and pages viewed, collected automatically via cookies and analytics.
• Communications — records of calls, texts, and emails between you and Cafegency agents.

3. How We Use Your Information

• Prepare a Coverage Clarity Review across our network of top-rated North Carolina carriers.
• Contact you by phone, SMS, or email regarding your request or existing policy.
• Improve our website, services, and marketing.
• Meet legal, regulatory, and licensing obligations under North Carolina insurance law.

4. Sharing of Information

We do not sell your personal information. We share information only with:

• Licensed insurance carriers we may quote on your behalf.
• Service providers who help us operate our website, CRM, and communications.
• Government or regulatory authorities when required by law.

5. Cookies & Analytics

Our site uses cookies and third-party analytics (such as Google Analytics and Meta Pixel, when enabled) to understand traffic and improve performance. You can disable cookies in your browser settings, though parts of the site may not function properly.

6. SMS & Phone Communications (TCPA)

By submitting your phone number, you consent to receive calls and text messages from Cafegency Insurance — including via automatic telephone dialing systems and prerecorded messages — regarding your quote request, policy, and related services. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out of SMS at any time. See our Terms & TCPA Consent for full detail.

7. Data Retention & Security

We retain personal information for as long as necessary to service your account, comply with our legal obligations, and enforce our agreements. We use commercially reasonable technical and organizational safeguards to protect your information. No system is 100% secure.

8. Your Choices

• Request access, correction, or deletion of your personal information.
• Opt out of marketing emails by using the unsubscribe link in any email.
• Opt out of SMS by replying STOP.
• Contact us to close a quote request or file.

9. Children

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes

We may update this Privacy Policy from time to time. The "Effective date" above will reflect the most recent revision.

11. Contact Us

Cafegency Insurance
Greensboro, North Carolina
Email: privacy@cafegency.info
Phone: (336) 555-0142